PROFESSIONAL DEVELOPMENT

Sensitivity Training

BREAKVIEW TRAINING
TORONTO - VANCOUVER - CALGARY - EDMONTON - WINNIPEG - OTTAWA - HALIFAX

THINKING BEFORE SPEAKING

Asking the right question is important. “Are we more or overly sensitive to being offended today than in the past?” is not the appropriate question. 

 

Rudeness is a well-defined concept. There are things we overlooked in the past that were never okay. They were always rude but given a pass because the focus was on intent. A comment or an act is rude not because of your intent but because of its impact.

 

Throughout the session, the facilitator uses several models, and discussion questions to help attendees focus on the impact of their behavior rather than intent. The course explored the factors that promote appropriate behavior in the workplace.

WEBINAR REGISTRATION
Duration: 4.5 hours
Cost: $400 + (HST / GST)
Pay and pick your time
1.866.377.0165
Voice only
416.252.5002
SMS and Voice

SENSITIVITY TRAINING CURRICULUM

AWARENESS AND ANALYSIS
  1. Toxic communication in public spaces
  2. Big ideas of the course
  3. What’s my goal?
  4. Personal and professional boundaries in the workplace
  5. Professional conduct
  6. A continuum of professional behavior
  7. Social Map: A model of human behavior
  8. Nonviolent communication [optional]
  9. Using values to think impact
  10. Communicating the why
  11. How can I be real and respect the boundaries of others?
  12. The legal boundaries and good judgment
  13. The H.B.R. model: Thinking impact not intent
  14. Sexual harassment [optional]
ANALYSIS AND ACTION
  1. Humor: Reflecting on its value
  2. Anti-sexism and anti-oppression [optional]
  3. Gender bias & Disability bias [optional]
  4. Theory of bias: Developing a reflective and thoughtful practice
  5. Five skills for building rapport
  6. Reading the face part 1 & 2
  7. Attitude is everything [optional]
  8. Speaking truth to power [optional]
  9. Conflict as an iceberg [optional]
  10. A measured response to poor performers [optional]
  11. Dealing with team politics [optional]
  12. Personal action plan

 

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