SUMMARY:

The course is offered as a webinar, in class, and self-study program ranging from 2 to 6 hours in duration.

CULTURAL SENSITIVITY

DURATION: RANGING FROM 2 TO 6 HOURS

FORMAT: WEBINAR, IN CLASS, AND SELF-STUDY

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SAMPLE CURRICULUM

MODULE 1 – DEVELOPING A THOUGHTFUL PERSONA  

Key message – Excellent service or leadership is built on boundaries that are known and understood.

Learning goals

  1. I can describe how unconscious bias (simple stories) prevents me from seeing the big picture and discerning the impact of my behavior on others;
  2. I can use the lens (concept) of simple stories to uncover and identify bias that hinders respectful conduct;
  3. I can describe the skills, behavior, and attitude that supports respectful communication when talking about or dealing with people from different regions of the country or the world.

MODULE 2 – MANAGING BOUNDARIES: MITIGATING THE IMPACT OF CULTURAL BIAS  

Key message –  You can mitigate the impact of unconscious bias (value and respect others) by associating positive images and words with customers outside your comfort zone.

Learning goals

  1. I can describe how the legal, personal, and professional boundaries support social and emotionally intelligent service to coworkers and the public;
  2. I can use the lens (concept) of simple stories, values, and the open and honest communication model to build authentic connections with stakeholders?