ABOUT THIS COURSE

The course explores practical tools and techniques that will improve the attendee’s ability to engage in communication with others that fosters civility, respect, and inclusive social spaces. Participants will strive to master the skills, behavior, and attitude of a person who builds authentic connections with individuals without crossing boundaries.

WHAT YOU WILL LEARN

2-hour webinar
  1. Introduction & Minds on
  2. Personal and professional boundaries
  3. Guiding principles of professional conduct
  4. Nine warning signs of boundaries violation
  5. Social map: A model of human behavior
  6. Using values to think impact
  7. Nonviolent communication
  8. How can I be real and respect others?
  9. The H.B.R. model: A guide to thinking impact
  10. Personal next steps
4.5-hour webinar
  1. Introduction & Minds on
  2. Personal and professional boundaries
  3. Stress and boundaries
  4. Guiding principles of professional conduct
  5. Nine warning signs of boundaries violation
  6. Social map: A model of human behavior
  7. Using values to think impact
  8. Nonviolent communication
  9. Unconscious bias and civil behavior
  10. How can I be real and respect others?
  11. The H.B.R. model: A guide to thinking impact
  12. Five skills for building professional rapport
  13. Reading the face: Discerning the emotional temperature of an interaction
  14. Personal next steps

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