SUMMARY:

It is offered as a webinar, self-study, hybrid, and in class course. The Sensitivity Training webinar is designed for individuals who desire to improve their ability to build relationships in the context of gender and ethnic diversity. The content is tailored to your organization’s requirements. You can take the webinar and self-study course on the go by using an iOS or Android device.


SENSITIVITY & DIVERSITY TRAINING: WEBINAR

DURATION: 4.5 HOURS

FORMAT: WEBINAR WITH A LIVE FACILITATOR

COST: $450

The Sensitivity Training webinar is designed for individuals who desire to improve their ability to build relationships in the context of gender and ethnic diversity. The content is tailored to your organization’s requirement. You can take the webinar and self-study course on the go by using an iPad or Android device.

We use a competency-based framework to define the skills, behaviors, and attitudes of people who honor professional boundaries. It is a 4-plus-1 model.

Four features of the framework are ideal behaviors and traits of an individual working in a team context. The additional competency is unique to your organizational context and role. It is a skill, behavior, or attitude that will help you to build and sustain healthy public and private relationships.

We recommend requiring attendees to take notes and provide a summary of their key learnings from each module as well as their personal action plan.

Sensitivity and Diversity Curriculum

Module 1
Awareness: Developing a thoughtful persona
Introduction
Toxic communication in public spaces—video reflection
Big ideas of the course (enduring understandings)
My learning goal
The four-plus-one competency model
Personal and professional boundaries
Professionalism and a continuum of professional behavior
Using values to think impact
Communicating the why
How can I be real and respect the boundaries of others?

Module 2
Analysis: The legal boundaries and creating a climate of inclusion
The legal boundaries and good judgment
Sexual harassment
The H.B.R. model: A framework for thinking impact not intent
Unconscious bias
Humor: Reflecting on its value and purpose

Module 3
Action: Managing boundaries
Five skills for building professional rapport (trusting relationships)
Reading the face part 1 & 2: Discerning the emotional subtext of an interaction
A measured response to poor performers
Personal action plan and My plus-1 competency


SENSITIVITY & DIVERSITY TRAINING: SELF-STUDY

DURATION: 5 TO 6 HOURS

FORMAT: SELF-STUDY WITH ASYNCHRONOUS FEEDBACK

COST: $295

We recommend requiring attendees to take notes and provide a summary of their key learnings from each module as well as their personal action plan.

MODULE 1—AWARENESS
Course overview
Civil behavior in public spaces
My learning goal
Key concepts
Boundaries in public spaces

MODULE 2—ANALYSIS
The law: A guide to thinking impact
Theory of bias: The power of words
Reflective practice: Extinguishing implicit bias
Challenging sexism

MODULE 3—ACTION
Attitude is everything
Discerning the emotional temperature
Humor: What is its value?
Personal action plan