What makes you frustrated? Wish you could address it?


There are four ways we express ourselves:

  1. Passive (people can read my mind)
  2. Aggressive (the superior being)
  3. Passive-aggressive (the stamp collector)
  4. Assertive (rights & responsibilities)

The manifesto says:

Every Human Being has the right to be treated with respect and express opinions or feelings, so the question becomes…

How can I express what I need to express, without offending?

How can I translate what I want to say into what I can safely say?

It’s not only possible to address frustrating situations – it’s encouraged.

From *quick draw responses* to *holding that difficult conversation with someone*, we have communication strategies for you, based on credible research.

Contact us if your team could use more

Open and Honest Communication

Connection is the key to setting boundaries

Speaking your Truth to Power
Listen to the article

I believe everyone can agree that, generally, if a person crosses someone’s boundary, it would be great if the offended person spoke up. It would be great if everyone abstained from coping with any life issue using passive or passive-aggressive behavior.

Yet, we do need to acknowledge the difficulty of calling someone out where a power imbalance exist. Dealing with power is more art than science. It can be quite challenging to speak truth where candor is not valued in organizational relationships.

If you asked an HR professional for their honest opinion, they would probably say that many of the issues they deal with could have been avoided if the parties involved had simply had a conversation about the issue first.

Easier said than done many would say. No.

It does take courage and skill to speak your truth to power. However the key is connecting the issue to values.

We often try to change others or set boundaries based on our values (what’s important to me). Yet, we need to acknowledge that people don’t willingly change unless something they value is at stake.

If by offending someone I put something of value to me at risk, I will be more willing to change to protect what’s valuable to me. Everyone, no matter how altruistic, is motivated at some level by self-interest or the desire to survive.

It can be challenging to view the issue from another person’s perspective. If you draw a blank when you wonder “what value is at risk for them,” it probably means you don’t know them.

Here are four tips for developing the skill of speaking your truth to power:

  • Remind yourself that your goal is to “build a deeper connection with the other person”;
  • Be in tune with the value(s) of the other person in the specific context and frame the issue from their perspective (what they value);
  • Start the conversation by focusing on the value at risk and avoid beginning with your interpretation;
  • Be open to changing your perception (interpretation), by inviting them to communicate their perspective.

Assertiveness takes practice. It is a firm pathway for speaking truth to power.

Contact us at 1.866.377.0165 to book a mini-course on “Speaking Truth to Power” or to gain access to a 15 minute video that you can use to lead a team discussion.

You can also request a quote: USA or Canada.

Making on demand Sensitivity Training work through ongoing dialogue

2013 Computer

There are other reasons apart from price for choosing the on demand format of our Sensitivity Training course, such as scheduling flexibility and the ability to integrate information at ones own pace.

Whatever the format – in class, webinar, or on demand –  we strive to help participants think about their thinking (meta-cognition).

Breakview has found a way to replicate the productive discussions that happens in a classroom setting (and can lead to thinking about thinking) while maintaining privacy and confidentiality. There is no messaging system in the course  in order to ensure a high level of confidentiality. Instead, we have incorporated a facility for private feedback, discussions, and conversations between the facilitator and participant on specific ideas relevant to sensitive practice.

The fancy term for the type of conversation is asynchronous, which means “not happening at the same time”. It comes from terminology used to describe how computers communicate. The opposite is synchronous which includes chat rooms, instant messages, and face-to-face discussions.

The facilitator initiates each conversation with the expectation of at least  2 iterations between the participant and facilitator.

Benefits of asynchronous conversations:

  1. The participant can take time to compose a reply with the potential for deeper thinking about their own thinking
  2. The discussion is private
  3. Conversation is contained within the course
  4. The communication is tightly integrated with the participant’s stated course goal
  5. Participants receive an email notifying them only of new entries to the conversation

Are you registering a group for on demand sensitivity training click here (the first person is the Admin, subsequent additions are students)