What makes you frustrated? Wish you could address it?

There are four ways we express ourselves:

  1. Passive (people can read my mind)
  2. Aggressive (the superior being)
  3. Passive-aggressive (the stamp collector)
  4. Assertive (rights & responsibilities)

The manifesto says:

Every Human Being has the right to be treated with respect and express opinions or feelings, so the question becomes…

How can I express what I need to express, without offending?

How can I translate what I want to say into what I can safely say?

It’s not only possible to address frustrating situations – it’s encouraged.

From *quick draw responses* to *holding that difficult conversation with someone*, we have communication strategies for you, based on credible research.

Contact us if your team could use more

Open and Honest Communication

Feeling wronged? Combating negativity bias

I used to work with someone with whom I had a personal issue, and the personal issue I had unfortunately skewed the way I viewed this individual and their behavior in our work environment. Of course I can see this now in hindsight, because this was years ago, but what I also didn’t know back then is that there are strategies for neutralizing our personal biases toward others.

Since then, I have also learned that it is easy to slip into a negative attitude when we feel wronged. Whether it’s because your reputation is at stake or because you just feel ignored, sometimes we fall into a place where we can only seem to think about the negative aspects of a situation.

Could you or someone you know use a simple model for

neutralizing personal bias?

The Power of Asserting Boundaries

In her recent book, Empowered Boundaries, author Cristien Storm discusses the idea of communicating boundaries as a way of protecting an environment or space from stepping into legally actionable situations, like discrimination and harassment.

According to Storm, boundaries are communicated with either action or inaction, and can be communicated re-actively or proactively, to protect a space. I’ll let her words provide an example:

“When we do not respond to a sexist comment, for example, the space becomes one in which sexism can expand, which in turn creates conditions where escalating sexist behaviors are more possible. However, if we can assert a clear boundary in the face of a sexist comment, we demark that space as one where sexism is not tolerated. Boundaries then, are not just individual and interpersonal but social as well.”


How do you manage the boundaries in your work context?

For more information on how to keep clear, consistent boundaries, ask about our Professional Boundaries course.

info@breakviewtraining.com   866.377.0165

Transitioning to Management, Made Easy

You’ve heard the phrase, dress for the job you want, not for the job you have.

Well, I am proposing a new, modified version of this statement. Professionalism is, after all, a lot more about your behavior and how you treat people than it is about how you dress.

I propose that we behave for the job we want, not for the job we have, because making the transition into higher levels of management can be a challenge when it calls for a change in our everyday behavior.

Given the heightened level of self-regulation and discipline that comes with heightened responsibility, many people struggle to change their professional persona when their role changes. People who were once our equals – maybe even our friends – now report to us, and it can be awkward and uncomfortable to change the way we relate with those people.  This is where the new, modified statement comes in. If we start managing our professional persona early, then when the time comes to take on more responsibility – and it will – you will have a much easier time making the transition with members of your team.

Some tips for disciplined self-regulation:

  1. Keep in mind that friendliness is different from friendship. Friendship brings with it a certain comfort level and allows us to cross one-another’s boundaries. If we’re being friends in the workplace, it’s not the friend whose boundaries we need to worry about crossing. It’s all the other people who work around you.
  2. Think about the future. Is this unprofessional behavior I’ve been participating in worth it? What are my priorities in my work environment – meeting the behavior expectations of my job, or making friends?
  3. Model your behavior after a professional you admire. Think of a current or previous supervisor you had who seemed to have a great balance between work and their personal life. What steps did they take to make this happen? What was their professional persona like? What habits did they develop to make this easy for them?