Providing competent professional service is a two-act structure consisting of knowledge of the tools and processes as well as knowing the population you serve.
Knowing the population you serve may seem like a purely intellectual enterprise ringed with the ideals of objectivity and distance. Yet, we need to recognize the affective component of knowing any population that hinders objectivity.
A professional can never be truly object; we all experience people and situations through the lens of our beliefs, values, goals, history, and worldview.
Perhaps to truly approach objectivity requires self-awareness of your personal goals, motivations, and reason for what you have chosen to profess.