Characteristics of Change


Research literature suggest that change has several characteristics:

  1. Structural & Systemic – change in one part of an organization will affect other parts
  2. Dynamic process – it is an ongoing  process not a one time  event
  3. Non-linear & Recursive – because the world is complex and often chaotic
  4. Multi-dimensional – because it includes behaviors, beliefs, values, roles, relationships, knowledge, skills, organization & administrative components
  5. Involves resistance, conflict, and negotiation
  6. Requires investment in structures, people, technology, and psychological support
  7. It involves people with their anxieties, uncertainties , and need to develop new skills
  8. It is both personal and organizational
  9. the internal conditions of the organization has a huge impact on its success
  10. Practices often change before beliefs – therefore there is often a need to drag them by the hair and hope their hearts and minds will follow
  11. Leverage – think big but start small ( the areas of highest leverage are often the least obvious)
  12. Needs – it is a response to real and felt needs
  13. Evolutionary planning is better than purely linear approach (things often unfold in unanticipated ways)
  14. The critical state of change is not policy but found in the decisions the front-line managers and workers make
  15. Change is learning
  16. It is both top-down and bottom-up

helping teams change
We help teams align their practice with organizational values