The Truth, The Whole Truth, and Nothing But the Truth

There are 3 types of lies as follows:

  1. Lies of commission – every aspect of the story is untruthful
  2. Lies of Omission – we leave crucial detail out of the story
  3. Lies of influence – attempt to influence or manage ones perception of the person with regard to the issue at hand.

If the fact is not on someone’s side, the person will say something truthful. For example, if asked “did you leave early today?”  Someone telling a lie of influence might say, “I always come to work on time and leave on time.”

 

Deceptive verbal behavior:

Failure to answer – facts aren’t on their side

Denial problems – aspect of explicit denial

Worker Compliance

Breakview Training Compliance

Lets look at what research tells us about compliance.

First, people take time to comply. Virtually no one complies instantly.  Even with impending disaster, people often ignore life saving commands. For example, people will often stay in a burning building or attempt to go back into one to retrieve something they value, even when ordered not to by a fire fighter.

We tend to be slow to comply to unpleasant and quicker to comply with pleasant ones. The next time you are at a social event time how long it takes people to comply when giving a direction by someone in charge.

Second, compliance comes in 2 parts:

1) the time it takes to start complying

2) and the time it takes to fully comply. Don’t lump the two together.

We often want people to instantly stop what they are doing and comply. Adults take longer than kids when it comes to verbal commands to start complying and fully comply. For example at a family gathering, all things being equal, kids will be the first to begin to comply with the verbal command to come to dinner and the first to fully comply.

Take Away:
When looking to gain employee commitment: 1) allow them time to begin to comply with changes when appropriate; and 2) compliance comes quickly if the person has to repeat back the requirement.

diversity training online self-study on demand california new york michigan illinois nevada

sensitivity training online self-study on demand toronto calgary vancouver

Introduction: A Measured Response to Poor Performance

A measured response large
We’ve recently added a new module to the Diversity USA self-study and Sensitivity self-study training courses. It is geared towards teachers, team leaders, supervisors and managers. The module introduces a simple strategy for dealing with poor performers or bad behavior. No need to nag or yell and scream, just let the consequences do the talking.

Because learning is a social process and each learner has unique needs, self-study participants are never left alone. A facilitator will always be there to provide confidential help along the way. The fancy term for the help we provide is scaffolding. Over the past 4 years, self-study participants have completed the course in 7 hours, with some participants choosing to complete it in 1 day.

We recommend that self-study participants download the fillable PDF reference workbook (Diversity USA – Sensitivity) on the course homepage. The self-study workbook is a great way for participants to keep track of the big ideas of each module as well as their personal reflection.

 

diversity training online self-study on demand california new york michigan illinois nevada

sensitivity training online self-study on demand toronto calgary vancouver